Your 100% Satisfaction is Our Top Priority.
Incorrectly Received Goods: While we try our best to ensure that your order is 100% accurate and that our customers are always satisfied with their shipments, shipping errors may happen on rare occasion. If we inadvertently shipped you the wrong product, just advise us within 48 hours of receipt of the product(s), and we will make every attempt to collect the goods and re-ship you the correct goods, at no additional cost to you!
Defective Merchandise: For physically defective merchandise, the customer must receive a return authorization number (RA form) from us in order to return the products within 14 days from original delivery date of the product to the customer. We can’t accept goods that have been damaged by the customer (example: balloons cannot be used by the customer and returned, balloon inflators cannot be previously used for an event and put back into box). Defective products will be replaced or credited at the discretion of Customer Service. We will promptly issue a refund after inspection of the product(s), and a credit for the purchase price will be issued within 1-5 business days to the original form of payment. Original Shipping and Handling charges are non-refundable.
Accidental Order / Over Order / Ordered Wrong Item: Before purchasing, please try to contact the Customer Service team to ensure that what you are ordering is the right solution and quantity for your event(s). If you accidentally over ordered balloons, providing the balloons are not custom printed, used or the bags opened, we can accept a return of the balloons to be re-stocked within 14 days from original delivery date. A Return Authorization slip provided by our Customer Service team must be included in the box prior to returning (please email us to obtain this), otherwise it may delay your return / exchange / credit. Customer is responsible for any return shipping charges. An exchange of a higher value would require customer to pay the difference owed. An exchange of a lessor amount will be granted a credit for the difference that we owe to you. If a credit is owed, we will promptly issue a refund after inspection of the product(s), and a credit for the purchase price will be issued within 1-5 business days to the original form of payment. Original Shipping and Handling charges are non-refundable. Returns are not accepted on any Custom Printed Items or Conwin Equipment due to manufacturer restrictions.
Contact Us First: Please EMAIL US first before attempting to return products to us as we will make every effort to ensure your 100% Satisfaction.